SHIPPING

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All orders take 2- 3 working days to dispatch

 

All orders are sent via tracked delivery service. When your order has been dispatched, you will receive an email with the tracking number

When you place your order you will receive a confirmation email receipt

Unfortunately, it is not possible to make any amendments to your order once your order has been placed.

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CONTACT

Email: thesparkleatelier@hotmail.com

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Due to volume of messages on instagram, messages may not be seen or replied to

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RETURNS & REFUNDS

As personalised items are  unique to you, returns are not accepted on these items. All items are quality checked before they are dispatched to you but if you find a fault with your item please contact us immediately at thesparkleatelier@hotmail.com

 

If on delivery you change your mind and wish to return your non personalised item we will be happy to issue you with a full refund (minus postage costs) once it is posted back in its original, unused condition with tags etc. still attached within 14 days from the date of dispatch.

 

Any item that is returned to us and not in its original condition will not qualify for a refund. Unfortunately we can not be held responsible for items lost in the post on its way back to us so returning it via tracked courier is advised.

 

We do not cover postage costs for returns. Please ensure to add your details you used to order the item (name, address, order number) with your return so we can process your return as quickly as possible

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FAULTY 

If the item you have purchased is faulty then please send us an email within 14 days of receiving your item, together with photos and a brief description of the fault, and we will be happy to offer you an exchange or credit note, at our discretion.

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Please note in order to receive a exchange we must receive the product back to us for this to be processed. If the item is deemed faulty we can cover return postage costs of up to €10.00. We advise all items are sent back using a signed for/ recorded courier as we are not responsible for any missing items.